Jill Bargeron, 01 September 2010

I had an absolutely fantastic day! Must admit that I was a bit apprehensive when my 15 year old daughter said how she wanted to spend a family day out but we are so glad that we said yes. My husband and I both thoroughly enjoyed ourselves and I haven't stopped telling everybody about it. I'm even considering booking a group of us for my 48th birthday celebration in October!

Andrew Wright, 31 August 2010

brilliant time

Claire Plaskasovitis, 31 August 2010

A very good experience that the kids enjoyed tremondously. A very good bonding experience for my two kids as the older one was helping her younger brother out and giving lots of encouragement. The staff were very helpful and friendly and made everyone feel totally at ease which encouraged some friendly banter between total strangers we went through the safety brief with. Excellent.

Peter Walker, 31 August 2010

All round enjoyable experience.

Luke Sutherland, 31 August 2010

my first go ape experience was at woburn which just my son and i did. we thought it was great and decided to try a bigger one, leeds castle and took mum along too! we had a great time and cant wait for our little girls to be big enough to go too! i have absolutely no complaints all the staff are so friendly and helpful. really was great fun!

Julia Dean, 31 August 2010

I'm a single parent on a limited budget and I'd wanted to bring my 11-year old son to Go Ape for ages. We waited until he was tall enough (we're both shorthouses!) and finally the time came. As soon as we arrived we were both made to feel very welcome, the instructor was brilliant; clear, helpful, full of positive energy and a good laugh. He set the perfect mood for us first-time Apers. Of we went to a brilliant start until we began to experience thunder, and an almost tropical downpour. Boooo! We couldn't continue to the course due to the poor weather and on my limited budget, was concerned about how I was going to afford to bring my son back soon for another go. So imagine my surprise when we got a phone call from Go Ape inviting us back for another go - free of charge - so we of course leapt at the chance! The weather the second time round was perfect; not to hot, not too cold. We might have been lucky but second time round we didn't have to wait for anyone to making their crossings nor delay anyone - we were only aware of other people nearby from the Whoop-Whoops we could hear travelling along the zip wires! On both occasions I have been really impressed with everything from the booking process onwards. Customer service is excellent, on arrival the team are friendly and not in the least bit intimidating - on the contrary they've a contagious enthusiasm. My single complaint is the instructor on the second visit was a big disappointment. Unfortunately at the first level I became worried by a child immediately behind me who I thought had hurt himself as I was clipping on/off and I was so distracted by his whining that I lost concentration. It turned out he was just a very excitable little brat. The instructor asked me if I knew what I'd done wrong and when I replied 'yes, I allowed myself to be distracted by that little boy' he very smugly replied 'you're going to have to do this part of the training again'. Then he asked my name which I gave him, and then he asked for my surname. Ordinarily I don't complain about things, but this guy had such a rude demeanour it deserves mention. Fair enough, he has be sure people are trained properly, but I was there to be belittled by his arrogance. To add insult to injury, when I was up in the trees, he was talking to a colleague about me and very apparently amused that he'd had to ask me to redo the first stage. I will go to Go Ape! again, but if that tosser shows up I'll gladly give him a miss and wait for someone nicer. Thinking about it, his attitude has put me off going to Leeds Castle again. 10/10 overall but a disappointing score for the instructor.

Menna Lloyd, 31 August 2010

would have been fantastic to go round a second time or at least choosen 2/3 courses again

Karrina Lewendon, 31 August 2010

Zip wires and the Tarzan jump! :)

Pat Mackay, 31 August 2010

Staff were welcoming and helpful on arrival, especially as we had brought an extra person. They were respectful and encouraging to my 80 year old father and I felt that they kept a careful eye on us all without being intrusive. Some of us were nervous to begin with, but the safety talk helped. The member of staff was very pleasant and helped us to relax, although he had quite quiet and quick speech, which some of the group found difficult to follow. We did feel that we held up the group behind us a bit, as they were were quite quick and one person in particular was a bit 'lively', swinging/rocking the rope walks as he went along, which at times rocked the walk we were on (which was unforunate as my daughter was trying to conquer her own nerves), and also squashed my father's finger in the rope which is tied around the tree (not a serious injury!!). It is probably not viable, but it would have improved our experience if the next group had been delayed a little, or if they could have moved ahead of us. We all really enjoyed our Go Ape experience and felt it was worth the money. We were all glad that we had done it and felt exhilerated at the end (ages of the group were 11, 13, 14, 49, 50 and 80!). I particularly enjoyed the zip wires! Thank you for a great morning which was a wonderful and different family experience to celebrate my father's 80th birthday.

Elizabeth Scanlan, 31 August 2010

Great experience.